Privacy Policy

1. Introduction & Operating Business Entities

Welcome to manageetha.in. This Privacy Policy sets forth the complete policies and procedures regarding the collection, use, maintenance, protection, and disclosure of personal data and information obtained from users of our website, mobile interfaces, and digital Enterprise Resource Planning (ERP) services.

The platform manageetha.in is operated jointly by Manaswini Enterprises and Geetha Enterprises (collectively referred to as "ManaGeetha", "Company", "we", "us", or "our"). We are dedicated to maintaining the confidentiality, integrity, and security of all personal, transactional, and agricultural business information entrusted to us by farmers, retail buyers, dealers, distributors, and service technicians.

By accessing or using our platform, placing orders for agricultural machinery, power weeders, rotavators, tillers, engines, tools, or spare parts, or scheduling technician maintenance services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

2. Comprehensive Information We Collect

We collect several categories of information from and about users of our platform to provide efficient sales, logistics, technician dispatch, tax invoicing, and warranty backup services:

A. Personal Identification & Contact Data

• Identity Records: Full Name, Business/Enterprise Name, Proprietor details, Father's Name (where required for government subsidy invoices).
• Contact Information: Primary and Alternate Mobile Phone Numbers, WhatsApp contact details, Official Email Address (such as communications sent to or from info@manageetha.in).
• Address & Location Information: Billing Address, Physical Delivery Address, Village/Mandal/District details, Farm location coordinates for technician field service dispatch.
• Tax & Regulatory Documentation: Goods and Services Tax Identification Number (GSTIN), Permanent Account Number (PAN), and official farm ownership documentation required for processing agricultural machinery subsidy schemes.

B. Commercial & Order Data

• Purchasing Records: Complete records of products purchased, including Shrachi Power Weeders, Sonalika Rotavators, Kirloskar Diesel Engines, Gaja Tools, Agri Drones, Threshers, and genuine spare parts.
• Transaction & Invoicing Logs: GST Tax Invoices, Delivery Challans (DC), Part Payment receipts, Cash on Delivery (COD) collection records, and bank payment confirmation receipts.
• Service & Maintenance Logs: Technician dispatch records, field repair histories, blade replacement schedules, and warranty claim logs.

C. Technical & Device Data

• Device Identifiers: IP Address, device hardware model, browser type and version, operating system, and language settings.
• Usage & Navigation Details: Pages viewed, time spent on products, search queries, clickstream data, referring website URLs, and access timestamps.

3. Analytics, Tracking & Inspenox Integration

To ensure optimal system performance, seamless user experience, and continuous optimization of our web and mobile services, we utilize specialized third-party analytics and technical metrics platforms.

4. How We Use Collected Information

Manaswini Enterprises & Geetha Enterprises process your personal data for legitimate business purposes, including:

1. Order Fulfillment & Delivery: Processing order purchases, generating GST tax invoices, preparing Delivery Challans (DC), and coordinating transportation freight for heavy agricultural machinery.
2. Technician & Maintenance Service: Scheduling and dispatching mobile technician service teams for on-site machinery repairs, annual maintenance, and blade replacements.
3. Government Subsidy Documentation: Preparing official tax invoices and machine serial number records required by farmers to claim government agricultural equipment subsidies.
4. Customer Support & Communication: Responding to inquiries sent to info@manageetha.in or phone calls to customer care (+91 94916 55550 / +91 97058 77888), sending order tracking updates, and handling warranty claims.
5. Platform Optimization & Security: Enhancing website speed, preventing fraudulent transactions, monitoring system stability, and conducting security audits.
6. Legal Compliance: Complying with Indian GST regulations, statutory tax audits, and legal requirements.

5. Cookies & Tracking Technologies

Cookies are small text files stored on your device when you visit websites. manageetha.in uses cookies and similar tracking technologies for the following functions:

• Essential Cookies: Required for fundamental site security, user session authentication, and shopping cart persistence.
• Performance & Analytics Cookies: Used by Inspenox and internal analytics engines to evaluate website traffic, session durations, and page performance.
• Preference Cookies: Storing user settings such as Light/Dark mode preferences (`localStorage`).

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, disabling essential cookies may impact your ability to use certain features of the platform.

6. Information Sharing & Disclosure

ManaGeetha strictly respects your privacy. We do not sell, trade, lease, or rent your personal information to third parties. We share data only under the following controlled circumstances:

• Logistics & Freight Partners: Sharing delivery names, addresses, and phone numbers with authorized transport agencies for delivering heavy machinery and spare parts.
• Payment Gateways & Financial Institutions: Transmitting necessary transaction details to PCI-DSS compliant banking partners, UPI providers, and payment gateways.
• Software Engineering & Maintenance Providers: Sharing data with Inspenox (https://inspenox.in), who develop and maintain the core ERP, database, and web infrastructure.
• Legal Mandates: Disclosing information when required by court orders, government authorities, or applicable laws of India.

7. Data Security & Storage Retention

We implement state-of-the-art security safeguards, including SSL/TLS encryption for data in transit, firewall protection, restricted role-based database access, and encrypted passwords. All customer data is stored securely on servers located in India.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with statutory tax retention periods under Indian law (minimum 8 years for invoices), and resolve disputes.

8. User Rights & Data Choices

Under applicable Indian data protection laws, you possess the following rights regarding your personal information:

• Right of Access & Correction: You may request a copy of your personal data held by us or update incorrect contact/address details.
• Right of Deletion: You may request the deletion of your account and personal details, subject to statutory record-retention requirements for past GST tax invoices.
• Communication Preferences: You can opt out of non-essential promotional SMS or emails at any time.

9. Contact & Grievance Redressal

If you have any questions, concerns, complaints, or privacy requests regarding this Privacy Policy, please contact our Grievance Officer: