Return & Refund Policy

1. Policy Overview & Commitment to Farmers

At ManaGeetha (operated jointly by Manaswini Enterprises and Geetha Enterprises), we take immense pride in supplying top-tier agricultural machinery, Shrachi power weeders, power tillers, Sonalika multi-speed rotavators, Kirloskar diesel engines, Gaja tools, agri drones, threshers, and genuine spare parts across India.

We stand firmly behind the quality, reliability, and performance of every product we sell. If you receive a product that is defective, damaged during transit, incomplete, or incorrect compared to your invoice order, we provide a structured, transparent return and replacement mechanism as outlined in this policy.

2. Return & Exchange Window: 7 to 10 Days

To qualify for a return under our 7 to 10 days window, your item must satisfy all of the following mandatory conditions:

• Unused & Unworked Condition: The agricultural machinery, power weeder, tiller, engine, or tool must be completely unused, unfueled (no petrol/diesel put in the tank), and unworked in farm fields.
• Original Packaging & Accessories: The item must be returned in its original box and packaging with all factory protective seals, user instruction manuals, toolkit accessories, blades, fasteners, and warranty cards intact.
• Valid Tax Invoice / Delivery Challan: You must present the original GST Tax Invoice or Delivery Challan (DC) issued by Manaswini Enterprises / Geetha Enterprises.

3. Eligible vs Non-Returnable Items

A. Eligible for Return, Replacement, or Refund

• Transit Damage: Heavy machinery, engines, or tools received with physical casing damage, cracked engine blocks, or broken frame components upon arrival.
• Manufacturing Defects: Machinery or spare parts exhibiting manufacturing flaws or non-functional engine/gearbox components upon initial pre-operation inspection.
• Wrong Item Delivered: Products delivered that do not match the item name, model number, or horsepower specification stated on your order bill.
• Incomplete Orders: Packages missing factory accessories, tillers blades, fasteners, or user kits.

B. Non-Returnable & Non-Refundable Items

• Used or Field-Tested Machinery: Any power weeder, rotavator, or engine that has been fueled, oiled, started, or operated in agricultural fields or farm soil.
• Electrical & Motor Damage: Electrical components, batteries, electric motors, or agri-drone circuit boards damaged due to erratic farm power supply, voltage fluctuations, improper charging, or user negligence.
• Custom Implements: Special-order custom attachments, custom-welded blades, or non-standard agricultural implements modified upon buyer request.
• Consumable Items: Opened engine oils, gear lubricants, grease, spray nozzles, belts, or air filter elements once the protective seal is broken.
• Expired Return Window: Return requests submitted after the expiration of the 7 to 10 days delivery period.

4. Step-by-Step Return Procedure

Follow these steps to submit a return request within the 7 to 10 days window:

1. Step 1: Contact Customer Support
   Reach out to our dedicated Customer Support Team within 7 to 10 days of delivery by calling +91 94916 55550 or +91 97058 77888, or by emailing info@manageetha.in.
2. Step 2: Provide Bill & Damage Evidence
   Provide your Order/Bill Number, tax invoice copy, and clear high-resolution photos or a video clip showing the transit damage or defect. (An unboxing video is strongly recommended for transit damage claims).
3. Step 3: Verification & Return Authorization
   Our technical service team will verify your submission within 24–48 hours and issue a Return Authorization (RA) number along with return transport instructions.
4. Step 4: Product Pickup / Drop-off
   Depending on your location, our logistics partner will collect the product from your farm/address, or you may drop the unit at the nearest Manaswini Enterprises / Geetha Enterprises branch.
5. Step 5: Warehouse Inspection & Approval
   Upon receiving the unit at our central warehouse, our technical engineers will inspect the machinery to confirm unused status and defect authenticity.

5. Refund Modes & Timelines

Once your returned product passes technical inspection, your refund will be authorized immediately:

• Prepaid Online Orders (UPI, Net Banking, Credit/Debit Cards): The approved refund amount will be credited back directly to the original payment source within 5 to 7 business days.
• Cash on Delivery (COD) / Part Payment / Delivery Challan (DC) Orders: For COD or Part-Payment orders, refunds will be transferred via NEFT/IMPS directly to the customer's verified bank account within 5 to 7 business days after receiving bank details.
• Replacement Dispatch: If you requested a replacement for a damaged/defective machine, the new unit will be dispatched free of freight charges within 48 hours of return verification.
• Freight Charges: If a return is initiated due to customer error or change of mind, actual transport freight charges incurred during dispatch and return transit will be deducted from the final refund amount.

6. Order Cancellations

• Pre-Dispatch Cancellations: You may cancel any order prior to transport dispatch without penalty for a 100% full refund.
• Post-Dispatch Cancellations: If you cancel an order after heavy machinery has been loaded and dispatched via logistics transport, actual transit freight charges will be deducted from the refund amount.

7. Manufacturer Warranty vs 10-Day Return Policy

Please note that the 7 to 10 days return policy covers initial defects, transit damage, or wrong items. After the 10-day period expires, all products remain fully covered under their respective manufacturer warranties (Shrachi, Sonalika, Kirloskar, Gaja, etc.).

For warranty service after 10 days, our on-field mobile technicians provide on-site repair support and genuine spare parts replacement. Call our helpline (+91 94916 55550 / +91 97058 77888) to schedule a technician visit.

8. Contact Customer Care & Returns Desk

For any queries, return requests, or refund tracking, please contact our team: